DAFaid celebrates 50th anniversary

DAFaid, the roadside assistance service, is celebrating its 50th birthday. Launched in August 1974, DAFaid was a pioneering roadside assistance scheme for the transport sector and has since grown to become a leading roadside support programme for truck operators.

Today, DAFaid is a 24/7/365 support service performing roadside repairs and recoveries for truck operators of all types. DAFaid is delivered through the DAF dealer network, the UK truck industry’s largest dealer network comprising 129 locations, over 500 dedicated roadside technicians and supported by more than 1,500 IRTEC-accredited workshop technicians.

DAFaid today handles around 100,000 jobs every year, dealing with a range of incidents relating to trucks, including non-DAF marques, trailers, buses and even agricultural equipment. Average call pick-up at DAFaid’s call centre in Walsall, which has been operated by the RAC since 1992, is eight seconds, with average travel time to jobs in around 50 minutes and over 80% of jobs completed at the roadside. Average time from initial call to being back up-and-running is 110 minutes.

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