A new wave of AI-powered phone scams is predicted to hit both commercial drivers and their fleet managers. Front Line Sales Consultancy (FLSC) has highlighted ‘red flags’ in fake HM Revenue & Customs and Driver & Vehicle Licensing Agency calls as scammers deploy voice cloning, spoofed numbers and urgent payment tactics.
Telemarketing experts at FLSC are warning businesses to stay alert in a new generation of telephone scams.
According to FLSC, fraudsters are increasingly using AI-generated voice cloning, highly polished scripts and spoofed phone numbers to impersonate trusted organisations such as HMRC and the DVLA, making scam calls harder than ever to detect.
An FLSC spokesperson said: “Traditional scam calls were easy to spot – robotic voices, poor audio quality and obvious pressure tactics. In 2026, that’s no longer the case. We’re seeing calls that sound calm, professional and convincingly human, sometimes even mimicking official tones or familiar voices. That’s what makes these scams so dangerous.”
FLSC warned that AI voice cloning is changing the scam playbook. Fraudsters now need only a short audio sample – often taken from social media videos, voicemail greetings or leaked data – to generate realistic voice clones. These calls may include natural pauses, emotional language and confident responses designed to disarm scepticism.
“In some cases, people are being told they owe tax, face licence suspension, or must act immediately to avoid penalties,” the spokesperson added. “The urgency is deliberate. Scammers rely on panic rather than logic.”
Red flags that indicate a scam call include:
• Pressure to act immediately, especially around deadlines or penalties
• Requests for payment or personal information over the phone
• Threatening or fear-based language, including legal action or account suspension
• Resistance to verification, such as discouraging you from hanging up and calling back
• Over-polished or scripted responses that fail when challenged with unexpected questions.
