Winning a competitive tender process, Fraikin was able to demonstrate an understanding of Loreburn Housing Association’s operations, including how it would use that knowledge to meet a range of specific key performance indicators designed to minimise downtime and ensure the availability of the fleet.
Billy Coupland, head of repairs and maintenance, Loreburn Housing Association, said:
We are thrilled to partner with Fraikin for the first time on this latest vehicle order. The team’s expertise, industry understanding and commitment to customer service made them the ideal choice for us. The new vans will significantly enhance our operational efficiency, helping us to continue providing excellent support to all our valued tenants.
Loreburn Housing Association’s repairs and maintenance team will use the new vehicles for the day-to-day care of more than 2,500 homes across Dumfries and Galloway.
Fraikin’s full-service contract hire package includes comprehensive servicing, repairs, road fund licensing, regular safety inspections, annual MOT testing, tyre management, roadside assistance, and 24/7, 365 customer service support – all designed to give Loreburn Housing Association total peace of mind and complete clarity on its fleet-related costs.
The vehicles are all equipped with Fraikin’s MYSMARTFLEET platform, which offers data-driven driver behaviour analysis and safety features such as instant crash alerts. Additional compliance support features include digital tachograph downloads and walkaround checks.
Loreburn Housing Association can also access Fraikin’s user-friendly online web portal, FRAIKinVIEW, which provides a complete overview of all scheduled maintenance work and the ability to track and monitor progress.
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